Information is collected to manage your care. We collect:
There may be circumstances in which you do not want GPH to share your information.
You can withdraw consent to share information, we will discuss with you any consequences.
Your medical record is required to be kept for a period of time dependent on legislation.
Under the Freedom of Information Act 1982, you can apply to see, obtain a copy or amend your medical record. A fee may apply. All you need to do is tell a person at the service that you want to access to your information. Contact the GPH Privacy Officer if you feel you have not been supported in this request.
1. If you have a complaint, please talk to your nurse, counsellor, worker or doctor.
2. If you feel you have not been heard after this, talk to the Manager in charge at the service.
3. If you do not believe that this has been dealt with correctly then you can contact our Privacy Officer:
02 4220 7600
Attention Privacy Officer, PO Box 1198 Wollongong NSW 2500
4. Should you not be satisfied that your privacy has been protected or you have not received a satisfactory response, you can contact the Office of the Australian Information Commissioner through:
GPH takes your privacy and your right to complain seriously. Our Staff follow a Code of Conduct and complaints are reported and dealt with as quickly as possible, we will keep you up to date with progress. We expect our staff to respond to your concerns, and you will be given written information telling you about your rights and responsibilities and how to provide us with feedback.
It should be noted that we do not provide your information to a third party nor do we have any reason to make disclosures overseas.